Frequently Asked Questions
Everything you need to know about your R.A.D® performance gear.
How do I determine the right size for my R.A.D® footwear?
Our footwear generally runs true to size. We recommend checking our detailed size guide on each product page, which includes measurements for US, UK, and EU sizing to ensure the perfect fit for your training.
What is your return policy for performance apparel?
We offer a 30-day return window for all unused and unwashed items with original tags attached. Please note that for hygiene reasons, certain items like socks cannot be returned once the packaging is opened.
Do you offer international shipping?
Yes, R.A.D® ships to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout. Please be aware that international orders may be subject to local customs duties.
How should I care for my R.A.D® training shoes?
To maintain the integrity of the materials, we recommend hand cleaning with a damp cloth and mild detergent. Avoid machine washing or drying, as high heat can damage the technical adhesives and cushioning.
When will my order be processed and shipped?
Orders are typically processed within 1-2 business days. Once your gear is on its way, you will receive a confirmation email with a tracking number to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure and seamless checkout experience.